PacLabel ("PacLabel", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.paclabel.co.nz, purchase our products, or interact with us.
Information We Collect
We may collect the following types of personal information:
- Your name
- Company name
- Billing and delivery addresses
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Order history
- Product preferences
- Artwork, logos, and files you provide for printing
- Communications with our customer service team
- IP address, browser type, device information, and website usage data collected through cookies and analytics tools
How We Collect Your Information
We collect personal information when you:
- Place an order
- Create an account
- Request a quote
- Contact us by email, phone, or online forms
- Subscribe to our marketing communications
- Upload artwork or files
- Browse our website
- Participate in promotions or surveys
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Produce and deliver custom printed products
- Process payments
- Communicate about your orders
- Respond to enquiries
- Improve our products and website
- Send promotional emails where you have agreed to receive them
- Comply with legal and regulatory obligations
- Detect and prevent fraud or unauthorised activity
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary to operate our business, including
- Courier and freight companies
- Payment service providers
- Website hosting providers
- IT service providers
- Marketing platforms
- Professional advisers such as accountants, auditors, or legal advisers
- Government agencies where required by law
These providers are only given the information necessary to perform their services.
Artwork and Customer Files
Artwork, logos, labels, designs, and other files supplied by customers are used solely for producing the products requested unless otherwise agreed.
Customers warrant that they have the necessary rights and permissions to use any artwork or intellectual property supplied to PacLabel.
Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance your browsing experience
We may use services such as Google Analytics to collect anonymous information about how visitors use our website.
You can disable cookies through your browser settings; however, some website features may not function correctly.
Marketing Communications
If you subscribe to our mailing list, we may send you information about new products, promotions, or company news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.
While we use industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information only for as long as necessary to:
- Fulfil our business obligations
- Comply with legal and tax requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the updated version will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
PacLabel
Website: www.paclabel.co.nz
Phone: 09 636 9721
Address: 15 Church Street Onehunga Auckland
