Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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For more information, please call 09-636-9721 or email marketing@paclabel.co.nz

• What is difference between direct thermal and thermal transfer labels?
  Firstly, direct thermal label is sensitive to light and heat, while thermal transfer labe is not. Secondly, thermal transfer printing need ribbon while working, direct thermal printing don't need ribbon. Check our blog for more details
• Which one is better, direct thermal label or thermal transfer label?
  Generally, thermal transfer labels are last longer and be able to use in environment with high UV level and heat than direct thermal labels. Direct thermal labels are easy to use and cost effective option, fit for short to medium lifespan using.
• What is the best application for direct thermal labels??
  The best application for direct thermal labels: Address Labels, courier labels, barcode labels, Name tag, Visitor passes and more.
• What is the best application for thermal transfer labels?
  The best application for thermal transfer labels: Warehouse shelf labels, handling labels, GHS labels, Inventory identification labels and more.
• Are thermal labels waterproof?
  Paper thermal labels are not waterproof, but the thermal synthetic labels are waterproof because made by synthetic material. Direct thermal BOPP are waterproof direct thermal labels, suit most direct thermal printer. Thermal transfer synthetic labels are waterproof thermal transfer label, suit for most thermal transfer printers .
• What printer do I need to print labels?
  The label printer is design for printing different materials of labels for multiple funtions. Defined by the way of working, there are three sub-categories for label printer: thermal transfer printers , thermal transfer printers and inkjet colour label printer. Barcode label printers and courier label printers are two types of direct thermal printer. The way of working are same with direct thermal printer. Defined by the size, there are mobile label printer, desktop label printer and industrial label printer.
• What is a handling label?
  Handling label is pre-print label for notice the courier staffs that this pcrcel needs special treamtment. It made by fluo colour paper, can lasting longer in high heat and moisture environment. Fluo colour will help draw attention that the parcel need special treatment. Comes with rolls, easy to peel-off and strong adhesive. Including different themes such as Fragile labels, Perishable labels, Battery labels, Saturday Delivery labels.